Shipping Policy
SHIPPING POLICY
SHIPPING METHOD
How do you ship and what is the pricing?
Shipping cost varies depending on your delivery location and selected shipping method.
Where do you ship to?
We provide international shipping. However, due to current postal challenges concomitant with the current times, we will not be able to deliver shipments to militarized areas and certain smaller countries.
How do you ship?
We ship overseas through mail services. After your order has been processes by our logistics team, it will be delivered to our local postage companies and the handling of your order will be fulfilled by the respective carrier companies.
Upon arrival in your country of residence, your order will then be handled by your respective countries' postal services. Kindly make sure to contact your local post office when your order arrives in your country as holding of the item may occur depending on the country.
Upon arrival in your country of residence, your order will then be handled by your respective countries' postal services. Kindly make sure to contact your local post office when your order arrives in your country as holding of the item may occur depending on the country.
SHIPPING TIME
How long will my order take to be delivered?
Shipping to USA & Canada:
- Order processing takes 1-3 days
- Insured Shipping & Handling takes up to 14 days at $4.95
- Priority Shipping & Handling takes up to 14 days at $7.95
- Free Shipping for orders above $79.99
* note that the current global situation affects our shipping services, thank you for your kind consideration regarding these adjustments in shipping time
Shipping Worldwide:
- Order processing take 1-3 days
- Insured Shipping & Handling takes up to 14 days at $9.95
- Priority Shipping & Handling takes up to 14 days at $12.95
- Free Shipping for orders above $79.99
How can I track my order?
Your orders are tracked via a tracking code. We will send the tracking code to the email used at purchase. The contents of this email will also guide you on how to track your package. Please note that tracking information will be displayed 2-5 days after you've received the email notification for your purchase.
You can track your orders using the page:
https://pepperrun.com/pages/order-tracker
Why can't I track my order?
Please take note that tracking information will be displayed 2-5 days after receiving your tracking code.
For first time customers, it may take us more time to retrieve the tracking information from our carrier services. In the event that you cannot find information about your package, stay calm and try again later. You may contact customercare@pepperrun.com for more support.
Why is my shipment status unchanged?
Your shipment status remaining unchanged may be due to delays in shipments. Shipment delays could be due to weather conditions, customs, or backlogs.
Please kindly take note that tracking information can only be displayed after your order has been shipped.
Why do I have to pay an extra fee to shipping companies for receiving my order?
When your order is ready to ship, we use the services of shipping companies and the handling of your order will be fulfilled by them.
Due to policies by both your local government or carriers you may be charged an extra fee for the final delivery or an imposed import tax. Another possible reason may be that your shipping address is in a remote area. In cases like this, kindly pay the carrier company the required fee to receive your order.